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Privacy policy

DTGrip respects your privacy and handles personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why we collect it, and how we protect it when you interact with us through our contact form or as a client.

1. Who We Are And Who This Policy Applies To

DTGrip is based in Crown Mines, Johannesburg and serves garment decoration businesses across South Africa, including print shops in Gauteng, KwaZulu-Natal and other regions through courier and support services. For the purpose of POPIA, the operator of this information is Astros Marketing (Pty) Ltd.

This policy applies to personal information received from clients, prospective clients, suppliers, workshop visitors and other people who contact us for product enquiries, support, training or service bookings. By submitting information to us, you consent to it being handled as described here, subject to any legal duty that applies to us.

2. Personal Information We Collect

We collect only the information needed to respond properly, manage orders, provide support and keep accurate business records. This may include information shared through our enquiry form, during training sessions, or when arranging delivery and after-sales support.

  • Full name, business name and job title
  • Contact details and physical delivery address
  • Order details, service requirements and notes about your equipment
  • Payment and invoicing information where needed for account handling
  • Technical correspondence, sample results and workflow notes
  • Website usage details such as page visits, device type and browser data

3. Why We Use Your Information

We use personal information for legitimate business purposes linked to supplying DTG platens, hoops, pretreatment kits and related support services. We also use it to answer queries, confirm deliveries, arrange visits and keep our records accurate.

  • To respond to enquiries and prepare quotations
  • To process orders, deliveries and support requests
  • To provide installation, training and troubleshooting assistance
  • To maintain service history, compliance records and warranty notes
  • To improve our service quality and internal operations
  • To comply with tax, accounting and legal obligations

Where required, we may contact you about matters directly linked to an existing business relationship. We do not sell personal information.

4. Sharing Information With Trusted Third Parties

We may share limited personal information with trusted third parties only where it is necessary to perform our services. This may include courier providers, payment processors, IT support providers and professional advisers. These parties are expected to protect your information and use it only for the agreed purpose.

We may also disclose information where required by law, court order or lawful request from a public authority. If a matter involves delivery to Durban, Pretoria East, Sandton, Randburg, Midrand, Centurion or the East Rand, we may share address details with the relevant courier or logistics partner. Any transfer is limited to what is needed for the job, no more.

5. Security, Retention And Data Accuracy

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to staff and contractors who need the information to do their work, and records are handled with care in our Johannesburg base and related support processes.

We keep records only for as long as needed for the purpose collected, or as required by law, accounting rules or operational needs. If your details change, please send updated information so we can keep our records accurate. If you provide us with sample notes, press settings or workflow details, those are stored only to assist with future support and production planning.

6. Your Rights Under POPIA

You have rights regarding your personal information, subject to legal limits. You may ask us what information we hold, request correction of inaccurate details, object to certain processing, or ask for deletion where the law allows it.

To exercise your rights, please use the enquiry form on our contact page and clearly state your request. We may need to verify your identity before acting on it. You also have the right to lodge a complaint with the Information Regulator if you believe your information has been handled improperly.

  • Request access to your information
  • Request correction or deletion where lawful
  • Object to processing in certain circumstances
  • Withdraw consent where processing depends on consent

We may update this policy from time to time to reflect changes in our services, legal duties or security practices. The latest version will apply when published.